Return Policy

For a return under our 30-day store policy, the item must be in the condition in which you received it: unworn or unused, with its tags and original packaging. Please provide a receipt or other proof of purchase.

Some items are excluded from change-of-mind returns; see the exceptions below. These conditions do not limit any rights you have under applicable consumer law.

1. Contact us. Email us with your order number, the item you would like to return, and whether the request concerns a change of mind or a problem with the item.

2. Receive return instructions. If your return is accepted, we will send you a return label and instructions confirming the return address and any shipping cost you are responsible for.

3. Send the item back. Follow the instructions provided and retain your proof of postage. Please request your return before sending anything back; returns sent without a prior request are not accepted under our 30-day store policy. Statutory EU cancellations do not require our approval.

For an eligible change-of-mind return, you are responsible for the return shipping cost. If we issue a label, we will confirm the cost with you before issuing it.

Brew Sensei covers return shipping for approved claims involving damaged, defective, or incorrect items. Please contact us so we can review the issue and arrange the appropriate return instructions.

Any different requirements under applicable consumer law take priority.

Please check your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly with your order number and a description of the problem. Photographs of the item and packaging are helpful where possible.

We will review the issue with you and explain the appropriate next steps. Please contact us before returning the item so we can arrange the return correctly. Conditions for change-of-mind returns do not restrict your statutory rights for faulty or incorrect goods.

The following are excluded from change-of-mind returns under our 30-day store policy:

• Sale items and gift cards.
• Personalized products and special orders.
• Perishable goods and personal-care products, where applicable.
• Hazardous materials, flammable liquids, and gases.

If you are unsure whether an item is eligible, contact us before purchasing. These exclusions do not remove any statutory rights, including rights relating to faulty goods or applicable EU withdrawals.

To exchange an eligible item, request a return for the item you have. Once the return has been accepted, place a separate order for the item you would like instead.

The new order is subject to availability and the price shown at the time of purchase.

We will email you after receiving and inspecting your return to confirm whether your refund has been approved.

Your bank or payment provider may need additional time to post the refund to your account.

If applicable law requires an earlier refund or a different process, those requirements take priority, including the EU withdrawal rules below.

For eligible orders delivered to the European Union, you generally have a statutory right to withdraw from an online purchase within 14 calendar days after delivery, without giving a reason. Notify us within that period and send the goods back within 14 calendar days after notifying us. Our approval is not required to exercise this right.

You may inspect goods as you would in a shop. Handling beyond what is needed to assess them may reduce the refund where the law permits; the unused-condition rules of our voluntary store policy do not override this right.

For a valid withdrawal, we will refund the payments due, including the cost of our least expensive standard delivery option, without undue delay and within 14 calendar days of your notice. We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever happens first.

You pay the direct return shipping cost unless we agreed to cover it or did not inform you of that cost before purchase. Statutory exceptions may apply, including genuinely personalized goods and rapidly perishable items. A sale price alone does not remove this right.